Forum Discussion

Aspirant

Oct 05, 2019

Help with Orbi RBK50 and video connection

Hi All, I have an orbi system with multiple satelites and it was working well. A week and a half ago it sudenly started to disconnect most devices after lots of rebototing the router and the or...

ekhalil

Master

Oct 05, 2019

Please open a Command Prompt on any computer attached to Orbi and type:

> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)

If you see two private IP addresses listed in the first two hops then you have double NAT, and this can be the reason for the issue you’re reporting
If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the cause of the issue,

JoshBear

Aspirant

Oct 05, 2019

thanks for the help. I opened terminal on a mac and did what you said but have no idea how to interpret the results

I got lots of rows of numbers and text and some of them had row numbers 1 to 9.

row 1 had an IP address

row 2 just had * * *

row 3 just had * * *

row 4 had numbers again.

thanks

Josh

ekhalil
Master
Oct 05, 2019
I’m interested to know if the IP addresses in row 1 and 2 are private or public IP addresses.
Private IP addresses starts with 10.x or 172.16.x up to 172.31.x or 192.168.x
https://en.m.wikipedia.org/wiki/Private_network
- JoshBear
  Aspirant
  Oct 05, 2019
  Hi
  
  row 1 is a 192
  row 2 is * * *
  row 3 is * * *
  row 4 starts wirth a 31.55. then. three number. then . and another 3 numbers
  
  thanks
  - ekhalil
    Master
    Oct 05, 2019
    Will you still get the * * * if you change the traceroute with traceroute -w 10