Help with Orbi RBK50 and video connection

Hi All

Sorry for the delay in coming back but have been away and had multiple complaints about the wifi / internet connection from the family.

I have turned the wifi off on the mac and connected it via ethernet to the TPlink

row 1 is a 192 IP address

row 2 is * * *

row 3 is 31.55.three numbets. three numbers

row 4 starts wirth a 31.55. then. three number. then . and another 3 numbers

So slightly different from when connected by wifi.

Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

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JoshBear wrote:

Hi All

 

Sorry for the delay in coming back but have been away and had multiple complaints about the wifi / internet connection from the family.

 

I have turned the wifi off on the mac and connected it via ethernet to the TPlink

 

row 1 is a 192 IP address

row 2 is * * *

row 3 is 31.55.three numbets. three numbers

row 4 starts wirth a 31.55. then. three number. then . and another 3 numbers

 

So slightly different from when connected by wifi.

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Hi

thanks

Have gone into the setings on the TPlink modem.  Wifi was already disabled on it.  But I followed the online TP link videos and activated a bridge only setting

In a ytable called internet connections it says connected and has a name of  br_ptm_0_1, but underneath it is another connection called pppoe_ptm_101_0_d which also says connected.

Is that right?

thanks again for the help.

Josh

Hi

this is now beyond driving me nuts.  my wifi worked for months, I havent changed a thing apart from updat the orbi firmware but I have all this issues.

Becuase of the way the house is built, a massive Aga in the middle of house that plays havoc with wifi I have had set up my system like `i describe below.   I guess it is a bit complex but usually it works.

1.  BT internet comes into the house and the cable comes from the wall to a TP link modem /router.

2.  The TP link router has the wifi turned off and I have tried creating a connection to the internet in bridge mode but the PPPOE connection thing is still there and if I delete it then the TP link doesnt seem to connect to the internet.   Do I have to add the bthomehub user name somewhere?

3.  Connected to the ethernet ports on the back of the TPlink router is a sonos hub and a cable that goes to a Devolo plug that sends the internet connection through the electrical system in the house.  There are 4 other `devolo satelites and all their wifi systems are turned off.  They connect to TVs, Apple TV, X box etc by ethernet.

4.  The Orbi is also connected to the TP link router modem.

Hope this extra info helps

Josh

JoshBear 

1. With the setup that you have it's better to set the TP-Link as your router (set it back to router mode) and change Orbi to AP Mode.
2. If you want Orbi to be in Router Mode then you need to keep the TP-Link in Bridge Mode, but you need to keep the PPPoE settings to get your internet. There should be somewhere when you should enter your credencials. But inthis case you should not have any other device connected to the TP-Link. All the Devolo and other devices should instead be connected to Orbi. Otherwise all you network will be missed up.
3. It's not strange that things worked for you earlier, but issues related to double NAT / Double routing are like that, random! If you set your network correctly then you will avoid this unpredictability that comes when you have multiple routers and conflicting IP addresses in your network.

Do the Blue jeans calls work now?