Heos wont connect to Orbi

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. Too close to each other can cause problems.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Un-check 20/40Mhz Coexistence. Save settings and reboot the router and satellite(s).

If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.

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hifestad wrote:

Hey

 

I recently installed Orbi. But I can't get my heos loudspeakers to hook up. Have tried with cable, and then transfer the speakers to the wireless,.it works for a short period of time. But as soon as I quit and open the Heos app again, the speakers are gone. When I then try to add a new device, and transfer password using minijack, the app doesn't find the speakers in the network. 

 

Anyone? 

 

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