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Forum Discussion

Retired_Member's avatar
Retired_Member
Nov 09, 2024

Hisense TV will not connect to ORBI

Hello I have an RBR50 ORBI router. Whenever I try to connect my hisense TV via WIFI to it, I get "Password incorrect" error.

 

The password I am using is correct, I can assure you. Every other device connects fine. 

 

Why am I getting a password incorrect error? Is there a way to check an ORBI log to see what is going on?

3 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Nov 09, 2024

    Does this TV display the actual characters of the password, or just **** ?

     

    Just personally, I find entering things on screen keyboards really frustrating and often make mistakes and have to find the backspace to remove them, etc. etc.

     

    Perhaps a test would be to enable the Guest WiFi network with a very simple password and see if the TV will connect to it?

     

    • Retired_Member's avatar
      Retired_Member
      Nov 09, 2024
      Thanks for the reply. It shows the password I am typing. Definitely the correct password. If I connect the tv to my tp link access point which has the same password the tv connects. Just the Orbi it gives me this error
      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 09, 2024

        some of the older devices struggled with special characters/spaces (IoT devices/TVs, etc.). Try enabling the guest network on your orbi and setting it up with a simple password without any special characters/spaces in the ssid or password and see if it'll work.