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Forum Discussion
Home network security issues
Need help with a lot of issues on my home network. Using the Orbi RBR50 with one satellite and the Orbi outdoor extender. I have contacted Gearhead support numerous times without resolution (do not be...
Once a computer is compromised and payload delivered, there is no sure way to remove all traces of the infection other than a total reformat and re-install. You can try downloading and installing anti-malware programs like Malwarebytes, but there is no sure way to know if everything was removed.
This would be a last resort kind of thing. Even if the PCs are infected. Need to scan for infections first. Most of the time, malwarebytes can remove fully most infections. It works pretty good.
He has already sought the services of a professional service and yes Malwarebytes is pretty good but doesn't guarantee all malware is removed. Like I said the only sure way is a reformat and re-install. Yes, anti-malware programs may get him going again but was that key logger released yesterday removed or is it just waiting for him to log into his bank and steal his credentials? Yes you can take shortcuts, but at your own risk.
Lets see if he's got a problem first. I presume this maybe a browser or cookie issue. Lets see what they return with before taking drastic measures. Will be up to them as well.
You would think that the professional service that he paid for to help him with this issue would have done the troubleshooting with him already. I'm just saying taking the easy way out is not always the best way to go. He has several computers that all exhibit the same issues so it's hard to believe they all developed the same cookie issue at the same time and with different browsers.
I'll drop out of this discussion now.