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Johnboy00's avatar
Johnboy00
Aspirant
Apr 05, 2019

Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite

Recently purchased Honewell T9 Smart Thermostat. I connected the device successfully to my Orbi RBR50 Router network, and shows "connected to WiFi" on thermostat, but "No Internet or Cloud connectio...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Apr 05, 2019
Johnboy00 wrote:
Recently purchased Honewell T9 Smart Thermostat. I connected the device successfully to my Orbi RBR50 Router network, and shows "connected to WiFi" on thermostat, but "No Internet or Cloud connection". I have successful internet connection on all other devices. The error message is "socket connection failed. WiFi router is blocking peer to peer connection. Please check your router setting to allow proximal connectivity" How can I " Unblock, or allow proximal connectivity " to allow internet access for this device? In router settings, the device is "allowed" , but I think this is only for WiFi network. Security is set to "WPA2-PSK" Thanks

Strange that Google cannot find these phrases.  (One would think that someone had run into this before.)  I did find some Troubleshooting Tips (although the T9 model is not mentioned): https://ensupport.getconnected.honeywellhome.com/s/article/Why-is-my-Honeywell-Wi-Fi-device-not-connecting-to-the-Internet?language=en_US

 

Notice the concern about port restrictions and firewalls:

  • Make sure ports 443 and 80 are open.
  • If there is a firewall, make sure the device can connect to the following IP addresses:
    • 204.141.58.80
    • 204.141.58.81
    • 204.141.57.100
    • 204.141.57.101
    • 12.149.218.73
    • 104.209.185.251

Since the Arris TM1602 is only a telephony modem (not a router), the Orbi must be in "Router Mode" to provide IP addresses to everything connected and the Arris is certainly not blocking ports.

 

I have quite a few "Internet of Things" (IoT) devices, and none of them require ports 80 and 443 to be open from the Internet.  After confirming that Orbi has access control and port blocking turned off, I would contact Honeywell support.

  • Johnboy00's avatar
    Johnboy00
    Aspirant
    Apr 06, 2019

    Thanks for your help.

     

    There is no firewall

    Orbi is in Router mode

     

    I even tried turning off 5GHz broadcast, so it would only connect 2.4GHz (read in another blog)

    Nothing worked yet.

    Don't understand "require ports 80 and 443 to be open from the Internet" 

    Do you know how to access/change these? (I know you said probably not necessesary)

     

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Apr 06, 2019

      Your patience is amazing.  I continue to be dumbfounded that (a) getting a major brand like Honeywell to work could be this difficult, and (b) that (apparently) Google can find nothing about this situation, or even a User Manual about getting this thermostat to work over WiFi.

       

      Have you disabled Daisy Chain?  With one satellite, there is no need for it.

       

      It might be entertaining to see if your Orbi has detected radar signals.  ekhalil provided a method to find out:

       

      As mentioned, Orbi uses DFS channels for backhaul, when Radar signals are detected, Orbi will switch to other channels for backhaul.

      To see the events when Orbi detects radar signals you can check this in Orbi log as follows:

      1. Enable Telnet in the routers debug.htm page
      2. Telnet to Orbi and enter the following command:
        • root@RBR50:~# cat /var/radardetect.log
      3. You will get printout similar to this:

      Radar Detected at [Wed Jan 23 23:19:55 CET 2019 ] on channels [116,120,124,128]

      Radar Detected at [Wed Jan 23 23:26:20 CET 2019 ] on channels [100,104,108,112]

       

      I have never found such a log on my Orbi, but then I am in the US.

      I agree that it is total nonsense that Honeywell could want their users to "open ports" through their routers to make the thermostat work.  My Nest does not require any open ports.

      • AmpCat's avatar
        AmpCat
        Aspirant
        Apr 14, 2019

        I have this exact same problem. Any idea how I can get this working?

         

        Edit: Oh, and before people ask the questions again, it's set up pretty much the same as above. It's not a WiFi radio issue, because the Honeywell app sees the thermostat on the network fine. It just can't engage the peer to peer link for whatever reason. So, if someone knows how to either tell the thermostat to try another method, or tell Orbi to allow such a link, please share.