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Forum Discussion
Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite
Recently purchased Honewell T9 Smart Thermostat.
I connected the device successfully to my Orbi RBR50 Router network, and shows "connected to WiFi" on thermostat, but "No Internet or Cloud connectio...
Thanks for your help.
There is no firewall
Orbi is in Router mode
I even tried turning off 5GHz broadcast, so it would only connect 2.4GHz (read in another blog)
Nothing worked yet.
Don't understand "require ports 80 and 443 to be open from the Internet"
Do you know how to access/change these? (I know you said probably not necessesary)
Your patience is amazing. I continue to be dumbfounded that (a) getting a major brand like Honeywell to work could be this difficult, and (b) that (apparently) Google can find nothing about this situation, or even a User Manual about getting this thermostat to work over WiFi.
Have you disabled Daisy Chain? With one satellite, there is no need for it.
It might be entertaining to see if your Orbi has detected radar signals. ekhalil provided a method to find out:
As mentioned, Orbi uses DFS channels for backhaul, when Radar signals are detected, Orbi will switch to other channels for backhaul.
To see the events when Orbi detects radar signals you can check this in Orbi log as follows:
- Enable Telnet in the routers debug.htm page
- Telnet to Orbi and enter the following command:
- root@RBR50:~# cat /var/radardetect.log
- You will get printout similar to this:
Radar Detected at [Wed Jan 23 23:19:55 CET 2019 ] on channels [116,120,124,128]
Radar Detected at [Wed Jan 23 23:26:20 CET 2019 ] on channels [100,104,108,112]
I have never found such a log on my Orbi, but then I am in the US.
I agree that it is total nonsense that Honeywell could want their users to "open ports" through their routers to make the thermostat work. My Nest does not require any open ports.
I have this exact same problem. Any idea how I can get this working?
Edit: Oh, and before people ask the questions again, it's set up pretty much the same as above. It's not a WiFi radio issue, because the Honeywell app sees the thermostat on the network fine. It just can't engage the peer to peer link for whatever reason. So, if someone knows how to either tell the thermostat to try another method, or tell Orbi to allow such a link, please share.
Okay, here's a crazy workaround. Get a different wireless router, (you could use your incoming internet modem/wifi router, for example) set it up, link your phone and the thermostat to THAT router, set up the thermostat and link your phone, then switch your phone to your prefered network.
The thermostat is happily working away now and syncing with the phone. It's not on my primary network however, so I'm still trying to see if I can get that working.
Oh, and I happen to have an old router because when setting up Orbi, I wasn't sure I entirely trusted it to work properly, so I left the other router plugged into the Orbi's ethernet port, still configured and running. And this is why.
Thanks for the suggestion.
I was able to connect the Thermostat to the cloud using my phone as a hotspot, and register the product.
Then when I turned off that network, and tried to connect to the Netgear router, thermostat showed connected to Netgera router, but no internet connection.
Tried many other things too, like not broadcasting 5GHz SSID to make sure both phone and thermostat connected.
Worked and then didn't.
So frustrating...
I'm done.
Bought a Ecobee 3 thermostat and sending POS Honeywell back.
Thanks for everyone's posts!
This is not a router issue.
I had a T9, and tried so many things, (partially or unsuccessfully).
Was so frustrated and Sent it back to Amazon and got ecobee 3 lite instead.
Ecobee 3 set up in 5 min. (the app sets all the handshaking for you) Very good software interface.