NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Johnboy00's avatar
Johnboy00
Aspirant
Apr 05, 2019

Honewell T9 Smart Thermostat and Orbi RBR50 Router and RBS50 Satelite

Recently purchased Honewell T9 Smart Thermostat. I connected the device successfully to my Orbi RBR50 Router network, and shows "connected to WiFi" on thermostat, but "No Internet or Cloud connectio...
AmpCat's avatar
AmpCat
Aspirant
Apr 14, 2019

I have this exact same problem. Any idea how I can get this working?

 

Edit: Oh, and before people ask the questions again, it's set up pretty much the same as above. It's not a WiFi radio issue, because the Honeywell app sees the thermostat on the network fine. It just can't engage the peer to peer link for whatever reason. So, if someone knows how to either tell the thermostat to try another method, or tell Orbi to allow such a link, please share.

AmpCat's avatar
AmpCat
Aspirant
Apr 14, 2019

Okay, here's a crazy workaround. Get a different wireless router, (you could use your incoming internet modem/wifi router, for example) set it up, link your phone and the thermostat to THAT router, set up the thermostat and link your phone, then switch your phone to your prefered network.

 

The thermostat is happily working away now and syncing with the phone. It's not on my primary network however, so I'm still trying to see if I can get that working.

 

Oh, and I happen to have an old router because when setting up Orbi, I wasn't sure I entirely trusted it to work properly, so I left the other router plugged into the Orbi's ethernet port, still configured and running. And this is why.

  • Johnboy00's avatar
    Johnboy00
    Aspirant
    Apr 16, 2019

    Thanks for the suggestion.

     

    I was able to connect the Thermostat to the cloud using my phone as a hotspot, and register the product.

    Then when I turned off that network, and tried to connect to the Netgear router, thermostat showed connected to Netgera router, but no internet connection.

     

    Tried many other things too, like not broadcasting 5GHz SSID to make sure both phone and thermostat connected.

    Worked and then didn't.

     

    So frustrating...

    I'm done. 

    Bought a Ecobee 3 thermostat and sending POS Honeywell back.

     

    Thanks for everyone's posts!