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Honeywell Redlink Gateway will not connect
Had a Honeywell Redlink Gateway setup prior to installing Orbi Mesh (RBR20). I noticed the other day that I could not access the thermostat. The Honeywell Redllink Gateway cannot connect. It has ...
I'm using Honeywell Redlink and Orbi with no issues. I'm using Orbi in access point mode behind another router. The router is set to hand out an IP address via DHCP to the gateway.
Is the gateway plugged directly into the Orbi router?
Did you power-cycle the gateway?
As far as I know there is no GUI and no settings on the gateway, so it can't be configured wrong.
Thanks for the reply. My setup is
Internet modem -> Orbi router -> 2 Orbi satellites
Lan -> Honeywell Redlink
The Ethernet cable from the Redlink is plugged into the Orbi router. I have powered everything off and on. The Redlink is still not connecting.
Thanks in advance for any suggestions.
Internet modem -> Orbi router -> 2 Orbi satellites
Lan -> Honeywell Redlink
The Ethernet cable from the Redlink is plugged into the Orbi router. I have powered everything off and on. The Redlink is still not connecting.
Thanks in advance for any suggestions.
Do you see the gateway in the list of connected devices on Orbi? You should find the MAC address of the bottom of the gateway.
- I don't see the MAC address in Orbi based on the one on the Redlink.
It's possible the gateway has gone bad, or the cable is bad, or the port is bad. You could try:
Change the cable to a known-good cable.
Plug the gateway into another LAN port on Orbi.
Plug the gateway into the modem, just to see if it connects, if your modem supports this.
Try it with an old router, if you have one.
If none of this works, then you would need a new gateway.