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Forum Discussion
Honeywell Redlink Gateway will not connect
Had a Honeywell Redlink Gateway setup prior to installing Orbi Mesh (RBR20). I noticed the other day that I could not access the thermostat. The Honeywell Redllink Gateway cannot connect. It has ...
Do you see the gateway in the list of connected devices on Orbi? You should find the MAC address of the bottom of the gateway.
I don't see the MAC address in Orbi based on the one on the Redlink.
It's possible the gateway has gone bad, or the cable is bad, or the port is bad. You could try:
Change the cable to a known-good cable.
Plug the gateway into another LAN port on Orbi.
Plug the gateway into the modem, just to see if it connects, if your modem supports this.
Try it with an old router, if you have one.
If none of this works, then you would need a new gateway.
- St_shaw. Thanks for the tips on troubleshooting this. The one that helped was connecting the Redlink to the cable modem. It connected to the thermostat. So that led me to focus on the way I was setting up the Ethernet. I was trying to use my old Motorola router. It was set to do dhcp. I think that was conflicting with the Orbi dhcp setup. I took the Redlink off the Motorola and put it on a Ethernet switch. I did cycle everything. Redlink connected to the thermostat. Thanks again for your help.