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Forum Discussion

dhoplus2's avatar
dhoplus2
Guide
Mar 08, 2020

Horrible customer service is an understatement-problems since 12/20/2020 unresolved

If anyone has a suggestion on how to get to a person that is capable of understanding English, capable of speaking it well enough to understand over their background noise while possessing the author...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Mar 08, 2020

Since all of us on this forum are community volunteers, and (as far as I can tell) NONE of us are Netgear employees, it might be a good idea to send a private message to one of the moderators and mention the support ticket number.  Just click on one of their links, such as Dustin_V or Blanca_O 

dhoplus2's avatar
dhoplus2
Guide
Mar 08, 2020

Thanks for the suggestion and I know that's the only possible way of getting real help.  I needed to vent before I ended up truly losing control over this.  I honestly don't get it but I don't think anyone on this side of the system does and that's the real issue.  Thanks again.