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Forum Discussion
How do I get a RMA
I have a Orbi AC1200 mesh router that no longer works. I can't get an RMA because it says I don't have support. The router is still under warranty. Tony
tmarcus1076 wrote:
I have a Orbi AC1200 mesh router that no longer works. I can't get an RMA because it says I don't have support. The router is still under warranty. Tony
Even when you can get Netgear to begin the RMA process they will want you to do various things before they will accept the request.
If you start here with explaining what you mean by "no longer works" and what you have tried to fix it that will build up a pile of evidence. It might even get the thing fixed and save you from that hassle.
So, what symptoms do you see?