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Forum Discussion

AmyK's avatar
AmyK
Follower
Jun 02, 2022

How do I revert back to ROUTER mode from Access Point mode? RBR50v2

Hi. I'm being told by my ISP that the ORBI router (w/2 satellites) is currently set to AP mode and that it should be in Router mode.  I am not sure how to make this change. My phone app is not worki...
Troubleshooting
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jun 08, 2022
AmyK wrote:

Hi.

I'm being told by my ISP that the ORBI router (w/2 satellites) is currently set to AP mode and that it should be in Router mode. 

 

I'm with CrimpOn . That suggestion doesn't make much sense.

 

Can you describe what problem you are trying to fix?

Tech support at most ISPs is notoriously ill informed and loves to point the finger at third party devices.

 

Start with describing the problem at tour end, not with the ISP's probably misguided solution.

 

One reason why people put an Orbi into AP mode is that ISPs sometimes provide a modem/router to connect to the ISP. That can complicate matters:

 

What is Double NAT? | Answer | NETGEAR Support

 

When trying to sort out problems, we start with one standard question. What is the make and model of the modem/gateway that connects you to the Internet?

 

When we know that we can advise on fixing whatever problem prompted the ISP to give this advice.