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Forum Discussion
How is this product so bad?
How is it possible? I was so excited to use this solution. Went to Costco with a smile on my face. Felt good about buying it and carrying it out of the store. Told a bunch of friends and family a...
Having an NG 8500 doesn't mean your a network expert either. If your not going to help contribute than why not move along. Im sure people are here to get help and others are here to help out. Stop being a troll, either help or move out!!!. Your posts show your age and immaturity.
Strange responses!
This forum is FULL of people having issues each and every time a firmware update is released. I spent more time researching issues over the past three months using Orbi than I have ever spent on any issues with any product I've ever owned. By far! And all I had connected to this stupid thing is some phones, tablets, a couple TV's and an Xbox One.
I think it's great that many users aren't experiencing any issues. Some people buy unreliable vehicles and don't have issues either - that doesn't make the product great.
I refuse to spend a few hours every month on my Wifi connectivity. As I stated in my original post, I had less issues with a $40 Linksys router located in the basement of my 6200 square foot home than I did with Orbi. That's an issue for me, and it's obviously an issue for hundreds if not thousands of other people. Time to own that fact, Netgear.
Slun80 wrote:
Strange responses!
This forum is FULL of people having issues each and every time a firmware update is released. I spent more time researching issues over the past three months using Orbi than I have ever spent on any issues with any product I've ever owned. By far! And all I had connected to this stupid thing is some phones, tablets, a couple TV's and an Xbox One.
I think it's great that many users aren't experiencing any issues. Some people buy unreliable vehicles and don't have issues either - that doesn't make the product great.
I refuse to spend a few hours every month on my Wifi connectivity. As I stated in my original post, I had less issues with a $40 Linksys router located in the basement of my 6200 square foot home than I did with Orbi. That's an issue for me, and it's obviously an issue for hundreds if not thousands of other people. Time to own that fact, Netgear.
Since you appear to have the numbers, what percentage of people who own the Orbi system have had problems?
How do I appear to have "the numbers"? Unless there's a to count the number of people dissatisfied with the product and you compare that to the number of products sold (which Netgear would have to provide), "the numbers" would be difficult to guess. What I can plainly see is the dozens of complaint threads on Netgear's own forum site, including a thread that includes hundreds of posts asking for a refund. There are hundreds of posts on here discussing users spending hours and hours and hours on the phone with Netgear support with no solution. There are hundreds of posts each and every time a firmware update releases from users who are left without Internet. There are hundreds of posts discussing having to power cycle the system entirely too often just to maintain the network. There are hundreds of posts from users who seem much more network-savvy than I am, talking about giving up on the product and moving to a competitor.
Why are there so many users on here defending the product? "Works fine for me", "No issues here", and "Must be your setup" are not solutions to a product that is inherently unreliable. And it's funny how so many users have to use their satellites in AP mode. I don't need a $550 router with two access points.
I've spent too much time with troubleshooting, performing factory resets, unchecking "features", with both the Orbi and Orbi Pro (2 satellites each).
The Orbi Pro was working fine for a little over a month in AP mode before satellite wireless issues started happening as was happening with the regular Orbi when it was installed.
My issue with both is that the wireless from the satellites would basically stop working once a day or once every 2 days. Turning the satellites off and then on again to restart would restore the wireless connection. Funny thing is that anything plugged in to the satellite jacks were still working while wireless would not. The main Orbi and Orbi Pro units did not have an issue.
The family couldn't it anymore so I reinstalled a Google Wifi 3-puck system that while not matching the "speed" of the Orbi/Orbi Pro by the satellites, doesn't have any wireless issues, plus the app management is so much more useful than the Orbi app.
Peace in the household again, though now I'm thinking about installing a Ubiquiti Unifi setup since I'm having Cat6 run through parts of the house.