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Forum Discussion
How is this product so bad?
How is it possible? I was so excited to use this solution. Went to Costco with a smile on my face. Felt good about buying it and carrying it out of the store. Told a bunch of friends and family a...
Strange responses!
This forum is FULL of people having issues each and every time a firmware update is released. I spent more time researching issues over the past three months using Orbi than I have ever spent on any issues with any product I've ever owned. By far! And all I had connected to this stupid thing is some phones, tablets, a couple TV's and an Xbox One.
I think it's great that many users aren't experiencing any issues. Some people buy unreliable vehicles and don't have issues either - that doesn't make the product great.
I refuse to spend a few hours every month on my Wifi connectivity. As I stated in my original post, I had less issues with a $40 Linksys router located in the basement of my 6200 square foot home than I did with Orbi. That's an issue for me, and it's obviously an issue for hundreds if not thousands of other people. Time to own that fact, Netgear.
Slun80 wrote:
Strange responses!
This forum is FULL of people having issues each and every time a firmware update is released. I spent more time researching issues over the past three months using Orbi than I have ever spent on any issues with any product I've ever owned. By far! And all I had connected to this stupid thing is some phones, tablets, a couple TV's and an Xbox One.
I think it's great that many users aren't experiencing any issues. Some people buy unreliable vehicles and don't have issues either - that doesn't make the product great.
I refuse to spend a few hours every month on my Wifi connectivity. As I stated in my original post, I had less issues with a $40 Linksys router located in the basement of my 6200 square foot home than I did with Orbi. That's an issue for me, and it's obviously an issue for hundreds if not thousands of other people. Time to own that fact, Netgear.
Since you appear to have the numbers, what percentage of people who own the Orbi system have had problems?
How do I appear to have "the numbers"? Unless there's a to count the number of people dissatisfied with the product and you compare that to the number of products sold (which Netgear would have to provide), "the numbers" would be difficult to guess. What I can plainly see is the dozens of complaint threads on Netgear's own forum site, including a thread that includes hundreds of posts asking for a refund. There are hundreds of posts on here discussing users spending hours and hours and hours on the phone with Netgear support with no solution. There are hundreds of posts each and every time a firmware update releases from users who are left without Internet. There are hundreds of posts discussing having to power cycle the system entirely too often just to maintain the network. There are hundreds of posts from users who seem much more network-savvy than I am, talking about giving up on the product and moving to a competitor.
Why are there so many users on here defending the product? "Works fine for me", "No issues here", and "Must be your setup" are not solutions to a product that is inherently unreliable. And it's funny how so many users have to use their satellites in AP mode. I don't need a $550 router with two access points.
Slun80 wrote:
Why are there so many users on here defending the product? "Works fine for me", "No issues here", and "Must be your setup" are not solutions to a product that is inherently unreliable. And it's funny how so many users have to use their satellites in AP mode. I don't need a $550 router with two access points.I am not defending the product and I never stated something like "Must be your setup", as there has never been enough hard data available to do so. I am using my Orbi system in AP mode, since I was deliberately not shopping for an all-in-one solution, which the Orbi wouldn't have been anyway, since it lacks a DSL modem, which my connection needs.
I was just shopping for a wireless mesh product and the Orbi received quite a good rating from a well-known and respected computer magazine, which made my buy this. Even if I wanted to put the Orbi's router part to a test, I couldn't do that and I don't see the fun fact in that one.
However, if I had to dive deep into diagnosing such an issue, and this is nothing, any customer should have to do… but, if I had to… the first thing I'd rule out would be the routing part in the Orbi and put it into AP mode, to be able to get that one of my list - or maybe not, if the problem should then cease.
tsig wrote:
Since you appear to have the numbers, what percentage of people who own the Orbi system have had problems?
I can help with this.
There are 4,473 reviews - for all Orbi Products - on Amazon. There are 642 'Critical Reviews' (scored a 1 or a 2) which is 21%. Most critical reviews seem to be related to the issues being discussed on this forum. People writing the critical reviews are generally happy with the hardware and range performance but slam the software/firmware.
For comparison:
The Linksys Velop has 359 Critical out of 3,792 (9.4%) and its far from good, either. But it's over twice as less 'critically reviewed'.
The Eero has 117 Critical out of 1,525 (7.6%), three times less 'critically reviewed'.
The bottom line is that 1 in 5 customers are unsatisfied with the Orbi family of products.
Close, but no cigar. 1 of 5 reviews on AMAZON are critical of Orbi. I didn't buy my system thru Amazon and didn't leave a review on Amazon.
You don't have to purchase on Amazon to leave a review on Amazon. I purchased at Costco and left a positive review on Amazon after about two weeks of flawless use. That review has since been changed.