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how to remove an inactive orbi system from orbi app
I am using orbi app version 2.2 on ios. For remote management, two orbi systems are showing up. One was an inactive one that was already returned a while ago. How can it be removed?
- I updated my Orbi app (IOS) today to a new SW (2.2.10.6). In this new software it's possible to remove a system from the list of products. Please try that. Thank you Netgear!
Its simple. Go to orbilogin.com
and username admin/ password-the one you set up.
Click on devices and remove the ones you want.
It simply not works ... when i click on my old unused Orbi System the iPhone App says Device offline and cannot remove it ... when Devs will resolve that issue ?
Emperor1 wrote:
It simply not works ... when i click on my old unused Orbi System the iPhone App says Device offline and cannot remove it ... when Devs will resolve that issue ?
You need to be connected to orbi wifi on your iphone. or use your mac/pc..connected to your orbi network.
goto orbilogin.com or 192.168.1.1
you should see a login window. You will see a box that says "attached devices". Click on that and look for inactive devices you want to remove.
We are talking about different things. It is trivial to remove an attached device, e.g. iphone, apple tv, or fire tv.
The issue is how to remove an inactive orbi system from remote management of an account. The customer no longer has physical access to the inactive orbi system. But in remote management (in orbi app), the old system still shows up. And if you click it, you are told it is offline but there is no way to remove the offline system from the account.
It is really amazing that this issue is still not fixed.
jagsny wrote:
You need to be connected to orbi wifi on your iphone. or use your mac/pc..connected to your orbi network.
goto orbilogin.com or 192.168.1.1
you should see a login window. You will see a box that says "attached devices". Click on that and look for inactive devices you want to remove.
