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Forum Discussion
Solved
how to remove an inactive orbi system from orbi app
I am using orbi app version 2.2 on ios. For remote management, two orbi systems are showing up. One was an inactive one that was already returned a while ago. How can it be removed?
- I updated my Orbi app (IOS) today to a new SW (2.2.10.6). In this new software it's possible to remove a system from the list of products. Please try that. Thank you Netgear!
Something you can notify them about by creating a support ticket. Nothing can be done here in the forums.
nlaughter wrote:
My point is that this isn't something that should require a support ticket. This is an easy fix to enable the user to manage their account from the mobile app that you guys just...didn't do.
I updated my Orbi app (IOS) today to a new SW (2.2.10.6). In this new software it's possible to remove a system from the list of products. Please try that.
Thank you Netgear!
yes! confirmed it worked! finally...
Select the 3 dots on the upper right hand corner for the system you want to remove then select Remove Devoce.
Beautiful...finally!
