NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
How to RMA outside of 90 days?
i have an Orbi RBR50 that has been working beautifully until this weekend. I had some internet issues and when my service came back online, my Orbi did not. I've tried troubleshooting it myself, bu...
We can also help you with troubleshooting. You state "when my service came back onlin, my orbi did not". What exactly does this mean?
Are you led's lighting up?
Is your wifi broadcasting/not connecting?
What exactly is going on or having issues.
We might be able to help you get it up and running with more info.
Another thing to try, if you had issue with your modem, is resetting the orbi back to factory (hold the reset button for 7-10 seconds until the lights change).
After resetting the device follow this procedure.
1. Start modem. let it boot up for 1-2 minutes until fully booted.
2. Turn on the router, give it a couple minutes to fully boot.
3. Try to configure the router following the installation guide.
Did it work? Where did it fail?
What firmware is on the Orbi?
What modem are you connecting to?