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Forum Discussion
How to RMA outside of 90 days?
i have an Orbi RBR50 that has been working beautifully until this weekend. I had some internet issues and when my service came back online, my Orbi did not. I've tried troubleshooting it myself, bu...
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
jwhitmire wrote:i have an Orbi RBR50 that has been working beautifully until this weekend. I had some internet issues and when my service came back online, my Orbi did not. I've tried troubleshooting it myself, but I need help. I bought the unit in March, so it's still under warranty, but all of my phone/email/chat support has expired so I have no idea how to figure out if I need an RMA or how to get one. Help?