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Forum Discussion

BhamMOM's avatar
BhamMOM
Aspirant
Nov 18, 2020

How to turn off parental controls

Hi,   I updated the firmware for my Orbi and somehow it turned on parental controls.  I already have a standalone circle device so I don't need the built in ones in the Orbi.  I cannot login to my o...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 18, 2020

What Firmware version is currently loaded?

 

Has a power off for 1 minute then back ON with the Orbi system been performed since last update?

BhamMOM wrote:

Hi,  

I updated the firmware for my Orbi and somehow it turned on parental controls.  I already have a standalone circle device so I don't need the built in ones in the Orbi.  I cannot login to my orbi via orbilogin.com on my  brower to make some adjustments to the orbi because the Orbi parental controls are blocking my access.  Please someone help me figure out how to disable this.  I know its not my stand alone circle because I have this device unmanaged.   

 

  • BhamMOM's avatar
    BhamMOM
    Aspirant
    Nov 19, 2020
    I have v2.7.0.70. There used to be a button that toggled the parental controls on or off but that doesn’t seem to be the case anymore.

    I reset everything a few times and was eventually able to get it to the Orbi login on my browser but I still don’t see anywhere where I can turn off the parental controls. Just hoping it doesn’t interfere with my circle device anymore. That was so weird.