How to ugrade an RBS50 if it is not connected to the router?

Question

Hi,&nbsp;&nbsp;I have an RBR50 and RBS50. For some reason, the satellite can't connect to the router.&nbsp;&nbsp;I tried to do a factory reset on both devices; I went through the setup process driven by the mobile application. But still, the satellite can't connect. After the sync process, it shows blue but doesn't connect to the router.&nbsp;I thought one option could be a firmware upgrade on it, but I don't know how to do it without the app. Is this possible?&nbsp;TIA!&nbsp;&nbsp;Take care,Felhő

felho · Answer

Thank you very much for the prompt answer. The mobile app shows that zero satellite is connected to the router. Also, in the area where the satellite is, the wifi is very weak versus being close to the router. As an experiment, I moved the satellite next to the router, but they didn't connect even in that setup.

plemans · Answer

How do you know its not syncing?
Usually if the satellite is blue, it sync'd.&nbsp;
What do the LEDs on my Orbi router and satellite mean? | Answer | NETGEAR Support
&nbsp;

plemans · Answer

Try logging in through browser and checking its connection.&nbsp;
I'm not very trustful of the app and when it has a blue light, it usually means it sync'd successfully.&nbsp;

KevinLiT · Answer

Hello felho,
&nbsp;
Welcome to the NETGEAR Community!
&nbsp;
I understand that you are having issues with syncing your RBS50 to your Orbi router. This issue can be caused by the satellites having different FW versions installed than your router. Please try upgrading the FW on your satellite then sync it to your existing Obri Mesh System.
&nbsp;
Please navigate to the link below for the current version of FW for your satellite:
Orbi RBK53 | WiFi System | NETGEAR Support
&nbsp;
Navigate to the link below for step-by-step instructions on how to update the FW on your Orbi satellites:
How do I check and manually update the firmware on my Orbi satellite? | Answer | NETGEAR Support
&nbsp;
(Please note a factory reset after the FW upgrade may be required.)
&nbsp;
Best,
Kevin
Community Team

CrimpOn · Answer

plemans&nbsp;wrote:
Try logging in through browser and checking its connection.&nbsp;
I'm not very trustful of the app and when it has a blue light, it usually means it sync'd successfully.&nbsp;

I agree with plemans .&nbsp; An RBS50 displaying a blue ring light for a minute or so is a definite sign of "connection."
To determine what is going on, opening the Orbi web interface with a web browser is a great first step:

Connect a device with a fairly large screen to the Orbi router.&nbsp; (Tiny smartphone screens are not very 'user friendly' with the web management.) Computer, laptop. or tablet would be much better.&nbsp; The connection can be with an Ethernet cable or over WiFi.
Open the web management system using a web browser.( http://orbilogin.net )
Enter the router credentials, "admin" and the administrative password.&nbsp; (Not the password used for the Orbi 'app' or for the WiFi connection).
Navigate to the Attached Devices page.&nbsp; Satellites are shown at the top and other devices at the bottom of the screen.
If the satellite is actually connected (and the Orbi app is incorrect), then the satellite will appear at the top.
Make note of the satellite IP address.

Good Luck

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How to ugrade an RBS50 if it is not connected to the router?

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