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Thatgirl10's avatar
Thatgirl10
Follower
Jan 11, 2023

HP laptop connects to Orbi but no internet

My sons HP laptop connects to Orbi but always says no internet. We have tried forgetting the network but can’t get it to work. All other devices are fine

3 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 11, 2023

    Something to contact HP about as ask for help and info regarding there product.

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jan 11, 2023

    This sounds a lot like this specific device has been "Paused" by the Orbi App or Blocked by the Orbi web browser interface.

    Which specific Orbi system is this?

    How is it administered? (app or web?)

    Can you use the web interface to verify that Access Control is enabled (or disabled)?

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jan 12, 2023
    Thatgirl10 wrote:
    My sons HP laptop connects to Orbi but always says no internet.

    I assume that this is a WiFi connection and a Windows laptop.

     

    The first place to start is in Windows. Try running its Network Troubleshooter.

     

    Windows likes to protect us from new networks that might be evil. In  reality, it often shuts us out of safe networks.

     

    One thought is that you could tell Windows that you are on a "private network".

     

    • Network and Internet settings
    • Network Status
    • Change Connection Properties
    • Network Profile
    • Private

    I'm told that this is rubbish advice. But it has worked for me and others in the same boat.

     

    I had to use it recently to rescue my connection on two PCs and a new router that clearly didn't pass the Microsoft smell check.