I bought R7000P and returned for an Orbi now Armor report shows both, how to get rid of the 7000P

Question

I'm getting a report on a router I no longer own. I purchased the R7000P and took it back to Best Buy and traded for an Orbi. I installed the Orbi Armor and when I opened the report it gives me both routers and someone elses name on the equipment. How do I get rid of the R7000 on the report?

michaelkenward · Answer

FURRYe38&nbsp;wrote:
Contact NG support.&nbsp;

Easier said than done.
&nbsp;
Netgear has, for reasons known only to itself, removed the option for individuals to deregister devices.
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The official support channels are less than perfect. The best solution is to deploy the same strategy that you have to use if the system fails to let you register a new purchase, another common complaint, get one of the Netgear moderators to intervene.
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With luck Christian_R, ChristineT or DexterJB maybe able to help.
&nbsp;
They may not welcome the need to rescue let another&nbsp;stranded customer, but their bosses created this broken system.

CrimpOn · Answer

If the Orbi was purchased within the last 90 days, I would register it on the Netgear page and explain the problem to Netgear support.

https://www.netgear.com/mynetgear/register/register.aspx

Once the registration is completed, there is a link to requesting support. (Maybe even a telephone number. I got my Orbi over two years ago and have only dim memories of the registration process.)

michaelkenward · Answer

Also try here:
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NETGEAR Armor - NETGEAR Communities
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Aw_Shucks · Answer

Thats my problem, I registered both and want to unregister the second.

FURRYe38 · Answer

Contact NG support.&nbsp;

Forum Discussion

I bought R7000P and returned for an Orbi now Armor report shows both, how to get rid of the 7000P

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