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Mattsauls56's avatar
Mattsauls56
Follower
Feb 23, 2021

I can’t download anything on iPad, iphone , or xbox

RBR10 Orbi
iPad Pro 2019
iPhone 12
XBox Series X
Both Apple devices are running iOS 14.4

I can browse without issue but can’t download anything. I can’t even download a song on Spotify to listen to offline. I don’t get any error messages, just nothing happens. I’ve reset my modem and the router. The Modem is an Arris Touchstone SB6183. Any help will be greatly appreciated. I should note that this configuration has worked fine for months.

2 Replies


  • What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?