NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
I can't connect to the satellite Orbi RBS50
I received an email to update firmware of Orbi RBS50 but I can't do that due to I can't find it. It doesn´t appear in the app (as satellite or device) or when I try to update manually, even I alread...
- Finally I solved it, I just reset router and satellite, but the key was that you'll have to press reset button during 30 seconds in every device.
Regards,
Having the same problem after trying to update Satellite's [RBS50] firware from out of the box version V1.2.0.6 to the newest update V1.12.0.18. Upload of firmware showed 100% success but update crashed at that point and could not reestablish connection to the satellite. Have tried recycling the satellite, resetting the satellite and syncing the satellite back to the RBR50 router to no avail. Router IP address is out of the box 192.168.1.1. Satellite no longer shows up on 'Orbi Login Page', so cannot determine the IP address of the satellite. Tried looking using ethernet cable to connect satellite to my laptop and the IP address that shows up is totally different - 169.254.2.143 for that. Typing that address into Explorer gets nothing 'this page can't be displayed' message. Don't know what to do at this point. I have NOT updated the Router's firmware as yet because I'm afraid I'll lose everything. Do I need to do that in order for the router and satellite to be able to communicate? Appreciate any help anyone can give on what to do now to get everything back in sync again. Thanks in advance.
Well got one question I had answered - From above, I had updated manually the firmware on my two RBS50 Satellites to the newest version V1.12.0.18 and after a 100% successful upload the manual update program crashed and never confirmed connectivity to the Satellites, and worse, could not get the Satellites to sync with the RBR50 Orbi Router. I did NOT update the firmware on the router fearing total loss of the internet. I could not find an answer anywhere on whether Satellites and Router HAD to be running the same firmware in order to communicate. Well, overnight the RBR50 Router automatically updated itself to the newest version firmware and good news, the Satellites are now synced to the router again and all seems fine with the connectivity. So all hardware DOES have to be running the same firmware in order to communicate.
- Finally I solved it, I just reset router and satellite, but the key was that you'll have to press reset button during 30 seconds in every device.
Regards,