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Forum Discussion
Sevo123
Apr 27, 2018Apprentice
**I found a Connection issue Resolution for wired backhaul !! **
Ok so Everytime my power would go out or and update happened/ or any way my orbi system would have to turn off my connection would just die with my rbk53 unit. Mainly because once I had my ethernet wi...
FURRYe38
Apr 28, 2018Guru - Experienced User
Just curious, any network switches in the mix between the router and satellites?
- Sevo123Apr 28, 2018ApprenticeHi, No i dont have any
- DsdeckApr 29, 2018Tutor
FURRYe38 wrote:
Just curious, any network switches in the mix between the router and satellites?
Yes I do go through a switch.- wziemerApr 29, 2018Star
I had the same issue. Below is what resolved it for me (basically what OP said, but i tried to simplify the instructions a bit). This got me stable after the auto-update recently to the new firmware.
I have an RBK50 (RBR50+RBS50) and an RBS40. My network was basically dead with the orbi after the 2.1.4.10 update. All devices auto-upgraded. A power-cycle as suggested by the known issues did not help. But powering them up in this order seems to have gotten things working great again!
- Power off all orbi gear
- Power on only the RBR50 (Orbi Router). Wait 2-5 minutes.
- Unplug backhaul ethernet cable from RBS40/RBS50 (Orbi Satallite)
- Power on RBS50 or RBS40 (only 1 at a time, just to make sure to be able to keep an eye on each device and make sure network remains stable).
- Login to RBR50, once you see that the RBS40/50 is connected with 5G, wait 2-5 minutes and plug the backhaul cable back in. Wait 2-5 minutes again and you should see the interface switch to wired for the backhaul connection. Monitor network for another 2-5 minutes to ensure things remain working as-expected.
- Repeat steps 4/5 for any additional satellites.
- OceanwavesMay 11, 2018Star
wziemer wrote:
I had the same issue. Below is what resolved it for me (basically what OP said, but i tried to simplify the instructions a bit). This got me stable after the auto-update recently to the new firmware.
I have an RBK50 (RBR50+RBS50) and an RBS40. My network was basically dead with the orbi after the 2.1.4.10 update. All devices auto-upgraded. A power-cycle as suggested by the known issues did not help. But powering them up in this order seems to have gotten things working great again!
Thanks! I had the same problem with my RBK20 using Ethernet backhaul after the automatic update to 2.1.4.10. Following your procedure I finally managed to update to 2.1.4.10 without breaking my whole network. Both Orbis are running fine for 12+ hours.
- FURRYe38Apr 29, 2018Guru - Experienced User
Whats the Mfr and model# of this swtich? There are some issues with using switches. Managed swtiches seem to cause problems. One user found that if you have a managed switch, you need to disable IGMP protocols. This may help on managed switches. I use two unmanged swithces between my 1 satellite and router. No problems...so far.
Dsdeck wrote:
FURRYe38 wrote:
Just curious, any network switches in the mix between the router and satellites?
Yes I do go through a switch.- MotyaMay 12, 2018Aspirant
Thank you very much for your directions.
I just installed brand new RBK53 system with wired backhaul satellite connection. Initially, when I've wired satellite it did not work, but after reading this post and follow instructions it worked.
However, when I disconnected satellite from power (needed to use different outlet) and powered it up again, it stopped working and I needed to perform the same procedure.
So my question is - what will happen after power outage? Do I need to go thru same procedure?
I'm concerned about it, because I have home and media automation systems and if I am not at home it will be stacked. Any ideas?
Regards
- DsdeckApr 29, 2018TutorThanks for letting me know. It's a TP-Link un-managed gigabit switch. Maybe that's the problem?
- FURRYe38Apr 29, 2018Guru - Experienced User
If it's un-managed it shouldn't be. Be sure to confirm it's unmanaged. Whats the model # of it.
Also could be bad cabling as well.
Could be a bad switch, you would have to try a different switch and test. Could be various things when it comes to switches.
I'm using a older inexpesive NG non managed Gb switch and a mid level non managed HP Gb switch in between mine...working so far since installing the system.
I would run a test, directly connet 1 Satellite to the back of the Orbi router and see if you exhibit the same problems or not. Be sure to use good quality LAN cabling. CAT 6 recommneded. if probllem still happens here as well, you may have a bad unit which would need to be RMAd.
Dsdeck wrote:
Thanks for letting me know. It's a TP-Link un-managed gigabit switch. Maybe that's the problem?