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Forum Discussion
gvarsity
Aug 28, 2022Aspirant
I have 1 RBR50 router and 1 RBS50 satellite losing connection to router
Since this morning I have been having to power cycle the orbi every hour or two because it loses connection to the router. Ran firmware updates and the router has been consistently solid. I have re...
ekhalil
Aug 29, 2022Master
What is the model of the ISP router/modem that Orbi is connected to?
- gvarsityAug 29, 2022Aspirant
ATT Fiber ARRIS BGW210-700
- FURRYe38Aug 29, 2022Guru - Experienced User
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopTry option #2 first...
- gvarsityAug 29, 2022Aspirant
I will check these options out. We have been using this system as is for two years without a problem and we did have a ATT Router/Modem replacement maybe two months ago. Again without a hitch until yesterday. Is it common to work for a while and then crater or was there perhaps an update on their side that I don't see that would cause this behavior?
Thanks'
- ekhalilAug 29, 2022MasterARRIS BGW210-700 is a router. Is Orbi also set in Router Mode? Can you test and see if things get better if Orbi is in AP mode.