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robrr's avatar
robrr
Follower
Apr 18, 2023

I have had a RBR50V2 for a number of years

I have had a RBR50V2 for a number of years.  In the last 8-10 months it is constantly rebooting.  Sometimes every 3 hours and sometimes every other day and everything in between.  I've read all the blogs I can find in and out of the community and tried them all.  The one that I am trying to do now is pushing the firmware via tftp from my Mac.  I know how to use a command line, I work with Solaris everyday.  I cannot get my RBR50 to accept the firmware.  The instructions say to wait for the power light to start blinking but it never does and I've tried to push anyways and it times out as one would expect.  My Router and 2 satellites are all running 2.7.5.4 and were updated via a browser.  I want to try it via TFTP.  But it isn't working

 

This is the link I am following, what am I missing here

https://kb.netgear.com/000064624/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-on-Apple-macOS

I really need this fixed.  We both work from home and this is a huge problem

1 Reply

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 21, 2023

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

     

    ️What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many? 

     

    Try disabling the following and see:
    Armor, Smart Parental Controls or Circle, Traffic Meter.

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
    https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
    I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
    Press the back reset button for 15 seconds then release. 
    https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
    https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System

     

    If you use the reset button in back, be sure to press it fully for 15 seconds then release.

     

    One User Experience/Configuration:
    https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026