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Forum Discussion
melissahartman
May 31, 2023Aspirant
I just bought a orbi nbk752 router and 2 satellites
yes i just bought a orbi nbk752 router and 2 satellites and again like so many when i didn the firmware update it ruined everything my whole house is dealing with the constant dropping of signal and ...
FURRYe38
May 31, 2023Guru - Experienced User
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️
melissahartman
May 31, 2023Aspirant
i have done the factory reset on the router and satellites, i do not have a modem? mine is used with a sim card.. i do not have a nighthawk router.
i have done so many resets however i will try what you have mentioned.. if i clear and start from scratch which i have done and my email is connected to all the netgear items orbi and the app plus my tech support for a year along with my armor.. I have done the whole from scratch thing and that is when my netgear armor subscription that i paid for at check out got all screwed up.
So what should i do about that?
sq ft 3000 so. my orbi system will do 7000 sq ft total
25 ft from satelite number 1 sitting behind my computer
approx 40 to 50 ft from router down the stairs to our sons bedroom basement
our house is brick a ranch style family owned home built 1979
so since we were having so many issues we thought about using ethernet cables and we did that both satelites are now connected by that cause i thought it would help. but at this moment i don't know what it right from wrong.. i didn't know you were supposed to do the updates with a computer connected with an ethernet to router..
- FURRYe38May 31, 2023Guru - Experienced User
Setup from scratch with a wired PC and web browser for now. Do not use Orbi app or enable Armor. Will check on this later on.
25ft is too close between the one RBS and RBR. 30 feet or more. Might move it farther out.
For 3000 sq ft, you might reduce the RBS by one. I have a 5000sq ft home and can get away with one RBS.
Or turn down the power on the RBR to 50% with two RBS connected: Under Advanced Tab/Advanced Settings/Wireless Settings