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Forum Discussion
I just bought a orbi nbk752 router and 2 satellites
yes i just bought a orbi nbk752 router and 2 satellites and again like so many when i didn the firmware update it ruined everything my whole house is dealing with the constant dropping of signal and ...
The same happened to me for a very simple reason: NBR750 latest firmware (4.6.5.11_1.5.66) and RBS750 latest firmware (4.6.14.3) are not compatible, period…
I had to connect to my three satellites using their IP and a browser and I reverted to the latest working firmware, 4.6.5.14.
This has been confirmed by Netgear support in my country.
They should put an advice on the support website for the NBK752 system!
yes they finally reverted me back to the original firmware becaise higher level of tech support paul that i worked with said the same thing that it is th e firmware and he redid my system and working great and then this morning right back to the not working due to their updates in the middle of the night and again
they know it's a firmware issue and don't do anything to fix it...
now it is on and off and on and off same thing again
now i did a support ticket and said the exact thing and what was told to me
if it's not compatible then they need ti fix it
i don't know what and how to keep it from updating
what can i do to keep from it doing any updates
they know it's a firmware issue and don't do anything to fix it...
now it is on and off and on and off same thing again
now i did a support ticket and said the exact thing and what was told to me
if it's not compatible then they need ti fix it
i don't know what and how to keep it from updating
what can i do to keep from it doing any updates
Something I recommend you do if your still in contact the the support person at NG, Give them the serial number of the RBS or both RBS and NBR. Ask them to put these serial numbers in there AU system and block them.
Seems that there maybe a FW version disparage between the NBR and RBS where the version are too far apart and the newer FW version on the RBS maybe not compatible with the current version of NBR FW.
Hoping they can block the AU update on the RBS so you can keep the compatible RBS FW that works loaded.I would turn off the RBS for now until you hear back from NG on this. Just run the NBR for now.
I've asked NG to review this as well.
If you search for version 4.6.5.14 for the RBS750 in the support knowledge base, you’ll find a zip file for this software which, once loaded will allow the satellite to be viewed in the orbi app and the web interface when using it with the NBR750.
Here's the link:
