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Forum Discussion

melissahartman's avatar
melissahartman
Aspirant
May 31, 2023

I just bought a orbi nbk752 router and 2 satellites

yes i just bought a orbi nbk752 router and 2 satellites and again like so many when i didn the firmware update it ruined everything my whole house is dealing with the constant dropping of signal and ...
melissahartman's avatar
melissahartman
Aspirant
Jun 09, 2023
yes they finally reverted me back to the original firmware becaise higher level of tech support paul that i worked with said the same thing that it is th e firmware and he redid my system and working great and then this morning right back to the not working due to their updates in the middle of the night and again

they know it's a firmware issue and don't do anything to fix it...

now it is on and off and on and off same thing again

now i did a support ticket and said the exact thing and what was told to me

if it's not compatible then they need ti fix it

i don't know what and how to keep it from updating

what can i do to keep from it doing any updates
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 09, 2023

Something I recommend you do if your still in contact the the support person at NG, Give them the serial number of the RBS or both RBS and NBR. Ask them to put these serial numbers in there AU system and block them. 

Seems that there maybe a FW version disparage between the NBR and RBS where the version are too far apart and the newer FW version on the RBS maybe not compatible with the current version of NBR FW. 


Hoping they can block the AU update on the RBS so you can keep the compatible RBS FW that works loaded. 

 

I would turn off the RBS for now until you hear back from NG on this. Just run the NBR for now.

 

I've asked NG to review this as well.

melissahartman