NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

whigmaleerie's avatar
whigmaleerie
Aspirant
Dec 15, 2023
Solved

I just got off the phone with their support, which was useless

I just got off the phone with their support, which was useless. They told me to separate my network and rename them different names for the 2.4GHz and 5.2Ghz bands. I have a boatload of devices conne...
  • whigmaleerie's avatar
    whigmaleerie
    Dec 17, 2023

    Yes, it's really annoying to have to dig for tweaks anymore. It's just not that hard to code for.

     

    Anyway, I also thought about turning off SSID broadcast on the 5GHz network yesterday. By itself it still didn't work. What did work was also turning off 20/40MHz coexistence, essentially favoring the 2.4GHz network. Together, that finally worked. What a pain. 

     

    Thanks for taking the time to try to help. I forwarded the solution that worked for me to them, but you should definitely hit them up for a contract to improve their product and customer experience.

CrimpOn's avatar
CrimpOn
Guru - Experienced User
Dec 15, 2023

Aside from venting, it is not clear (to me) what the purpose of this post is.  Does an error code appear during the WiFi setup process?

 

It would help to know which specific Orbi system is installed.  Some are a lot easier to manage these "2.4G WiFi Issues" with than others.

 

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Dec 15, 2023

    This post appears to be a follow-up of some discussions we had on Utraloq, yet another wonderful pile of ***** App which requires a 2.4 GHz wireless session from a mobile. Read about it here - unluckily, the OP decided to start with a new post.

  • whigmaleerie's avatar
    whigmaleerie
    Aspirant
    Dec 16, 2023
    I have a houseful of network connected devices. Dozens. I have had no issues managing other 2.4GHz devices, just this lock. There is no error code. That would have been some help at least. It just times out and displays a message that it failed and I should check my network.

    However, after the disappointing conversation with their phone support, I got an email with a much more logical suggestion. Great idea actually (other than recoding the app for better network handling), whitelist the lock's MAC on the 2.4GHz and blacklist it on the 5GHz band. Haven't had a chance to try it yet, but I will let you all know if it works.
    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Dec 16, 2023

      I believe you will find that Orbi has no mechanism to whitelist a device on one channel and blacklist it on the other channel.

       

      Would be really useful to know which specific Orbi model you have.

      • whigmaleerie's avatar
        whigmaleerie
        Aspirant
        Dec 16, 2023
        Really? I have to look at the admin settings again. Darn, seemed like such a good idea. I'm much more used to enterprise switches and routers. Haven't had to tweak my home network for much of anything. I'm also not there now will have to wait until I get back to look for the specific model.