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whigmaleerie's avatar
whigmaleerie
Aspirant
Dec 15, 2023
Solved

I just got off the phone with their support, which was useless

I just got off the phone with their support, which was useless. They told me to separate my network and rename them different names for the 2.4GHz and 5.2Ghz bands. I have a boatload of devices conne...
  • whigmaleerie's avatar
    whigmaleerie
    Dec 17, 2023

    Yes, it's really annoying to have to dig for tweaks anymore. It's just not that hard to code for.

     

    Anyway, I also thought about turning off SSID broadcast on the 5GHz network yesterday. By itself it still didn't work. What did work was also turning off 20/40MHz coexistence, essentially favoring the 2.4GHz network. Together, that finally worked. What a pain. 

     

    Thanks for taking the time to try to help. I forwarded the solution that worked for me to them, but you should definitely hit them up for a contract to improve their product and customer experience.

CrimpOn's avatar
CrimpOn
Guru - Experienced User
Dec 15, 2023

Aside from venting, it is not clear (to me) what the purpose of this post is.  Does an error code appear during the WiFi setup process?

 

It would help to know which specific Orbi system is installed.  Some are a lot easier to manage these "2.4G WiFi Issues" with than others.

 

schumaku's avatar
schumaku
Guru - Experienced User
Dec 15, 2023

This post appears to be a follow-up of some discussions we had on Utraloq, yet another wonderful pile of ***** App which requires a 2.4 GHz wireless session from a mobile. Read about it here - unluckily, the OP decided to start with a new post.