NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

john0172's avatar
john0172
Follower
Jun 19, 2020

I just upgraded to Gigabit Speed with Xfininty Having Issues

I just upgraded to Gigabit speed with Xfininity. Would that cause my Orbi system to stop working?

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    Not necessarily but xfinity might have changed some provisioning on your modem. 

    What modem are you using? 

    What firmware is on the router? 

    Have you tried the following? 

    power off the router and modem and disconnect the cables from both (even coax).

    connect coax back to modem.

    power the modem on. wait a couple minutes for it to fully boot.

    then connect ethernet from modem to wan port on orbi.

    Then power orbi on. give it several minutes to fully boot. 

     

    Check to see if it works.