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klinkaran's avatar
klinkaran
Aspirant
Feb 15, 2024

I need assistance with my WiFi as it is too slow?

Hello everyone, I have been using the Orbi system for approximately a month now, but recently, I've encountered a significant drop in my internet speeds. I'm currently experiencing wifi speeds as low as 68 kbps. I haven't been able to find any helpful solutions through my research. Thank you!

 

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  • michaelkenward's avatar
    michaelkenward
    Guru
    Feb 15, 2024
    klinkaran wrote:

    Hello everyone, I have been using the Orbi system for approximately a month now, but recently, I've encountered a significant drop in my internet speeds. I'm currently experiencing wifi speeds as low as 68 kbps.

     

    All Internet speeds or just wifi?

     

    What Orbi system is this?

     

    Then the usual boilerplate questions to eliminate some of the more common issues that crop up here.

    What firmware version do you have on the device?

    A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware with an app or in the browser interface.

    If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that connects this router to the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?

    I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.