NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Ctmangrum
Aug 25, 2021Initiate
I need to connect 1 device to 2.4ghz and others can be 5ghz
So I have a Schlage wifi deadbolt that can only connect to 2.4ghz and everything else I have can use 5ghz. How can I use 2.4ghz for that device only. Using the smartconnect settings in the router auto...
plemans
Aug 26, 2021Guru - Experienced User
Are you having issues setting up the deadbolt?
Not all apps are properly coded (schlage). Meaning for some you need to have your phone on the 2.4ghz during setup.
You can disable the smart connect (leave the 2.4ghz with the same ssid as the network was prior). Connect your phone to the 2.4ghz and setup the deadbolt. Then re-enable smart connect.
Everything should connect.
Ctmangrum
Aug 26, 2021Initiate
appreciate it. The lock works fine except for the remote operation. I figured it had something to do with the smart connect when I saw the loc would connect when I turn it off then disconnect when I turn it on. Ill go through the steps you recommend.
- plemansAug 26, 2021Guru - Experienced User
If you've already got it setup on wifi, then it shouldn't be a smart connect issue.
Have you tried changing what channel the 2.4ghz is on? Maybe its an interference issue