NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

scubadreamer's avatar
scubadreamer
Aspirant
Aug 18, 2020

IMac not able to access Internet

I have enbled Circle and use it to manage my devices with no issue. Until last week, my iMac not able to connect to internet from 5+pm onwards.  All other machines no issue. I ahve checked all set...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 20, 2020

What OSX version is loaded on your imac? 

What year is your iMac?

Is the iMac wireless or wire connected? 

 

What other devices do you have that is connecting ok to the Orbi system? 

 

Has a full factory reset on the RBR and setup from scratch been performed yet since last FW update? 

I have on iMac 2008 erra with OSX 10.11 I believe and it connects to my RBS wirelessly with out issue. I don't use Armor or Circle however. 

 

scubadreamer wrote:

I have enbled Circle and use it to manage my devices with no issue.

Until last week, my iMac not able to connect to internet from 5+pm onwards. 

All other machines no issue.

I ahve checked all settings in Circle, removed them, reset user profile and removed Imac from Circle, iMac still not connecting to internet after 5pm.

Disabled Circle and Parental Control, it still not able to connect to internet. 

When I connect through Hotspot, it works, so issue is not on the iMac.

Ran out of idea.... any suggestion?

 

App Version : 2.1.7

Circle F/W : 2.1.8.9

Router : Orbi RBR50

Router F/W : V2.5.1.16

Paid Circle subscription.

 

 

  • scubadreamer's avatar
    scubadreamer
    Aspirant
    Aug 21, 2020

    I have a iMac 2015 running mac OS 10.15.6(19G2021).

    There are 5 x Win10 machines and a bunch of other devices connecting to Orbi with no issue.

    2 of my Win10 machines are managed by Circle with no issue.

     

    I have done everything, except performing a factory reset or Orbi.

     

    By the way, my iMac behaves well again with Parental Control & Circle runnig.

    Last actions:

    - move my iMac to another user profile - which did not work at all, I was busy so left it there overnight. 

    - next day, tried iMac and it was not able to access internet even before 5pm. So I moved it back to the orginal user profile and it works again. After which, it continue to connect to internet without any issue..... . still monitoring.