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MMaher's avatar
MMaher
Aspirant
Apr 01, 2019

Installation

I have an eircom modem here in Ireland and have connected my new RBR50 router to the Lan input at the back but when I log into Orbi - it says that the Orbi router is offline. Then I swapped old eircom modem for new one and exactly the same issue! So I’m complete stuck! Anyone no how to connect the Orbi router to my modem? Thanks so much

8 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 01, 2019

    Couple of questions.

    1. Is the eircom modem a router/modem combo device? If its a combo device, either the orbi needs to be in Acces Point mode or you need to put your eircom in bridged/modem only mode if you want the Orbi in router mode. In AP mode the Orbi won't show as being online but everything will work. 

    2. On the back of the Orbi, are you connected to the standard LAN port or the WAN port? 

     

    Just trying to get this straight on what you're trying to accomplish and the best way to do so. 

    here's some info on setting Orbi in AP mode.

    https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point

     

    Its best to talk to your provider on how best to switch your eircom if you're switching the modes on that.

    • MMaher's avatar
      MMaher
      Aspirant
      Apr 01, 2019
      Thanks for your response. The eircom device I gave is an eir modem f2000. I looked it up and there’s loads of technical advice there but I couldnt tell you if it’s a combi or not. Will see if I can find out. Helpline has an average call waiting time of 55 mins! I am connected to Lan1 on the eir modem.
      • plemans's avatar
        plemans
        Guru - Experienced User
        Apr 01, 2019

        From looking it up, it is a combo device. Here's you options.

        1. Leave it as is and put Orbi in AP mode. You can disable wifi on the Eir device so it doesn't create interference. This is probably the simplest route for you. Orbi won't show as online in the orbi menu but it will work fine. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point

        2. Setup the Eircom as modem/dsl/bridge mode only. Check with your provider on how to do this properly for this device. I'd rather not mess it up for you :) This would allow you to use the orbi in router mode and use its features. 

         

        Up to you which route you choose.