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Forum Discussion
dan_123
Aug 29, 2018Tutor
Installed Orbi and data usage quadrupled!
I purchased and installed an RBR50 AC5000 with a Satellite RBS50 on July 5. It worked great. I had much more coverage for our house/property and all our devices were able to connect from everywhere a...
Zaggles
Jan 20, 2019Aspirant
Did you guys ever find a solution to this or identify the issue?
I picked up the Orbi system on Black Friday, and for the first time ever hit data caps in both December and January. The Orbi app shows consistent 20GB+ usage a day - there are only two adults living in my house, and we both work during the day. We use internet quite a bit and we stream Netflix and whatnot in the evenings, but not nearly 20GB worth a day. Really wish Orbi gave the option to see by-device usage versus overall usage so I could do some basic troubleshooting. As it is, I'm probably just going to return this system and shoot for Google if no one has identified a cause/fix.
Richsmol
Mar 16, 2019Aspirant
Purchase the Orbi AC3000 on Black Friday. I also have Comcast/Xfinity wifi modem. My data usage is now 3x. I hit the 1TB in Dec and Jan. I unplug the Orbi in February and my usage went back to normal, which was less than 300mb. Does anyone know what is going on? Is there something I need to do with the Xfinity modem in my account? I really like this unit, but I may have no choice and try to return it and buy buy the xfinity extenders.
- FURRYe38Mar 17, 2019Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?What devices do you have connected to the Orbi system?
Richsmol wrote:
Purchase the Orbi AC3000 on Black Friday. I also have Comcast/Xfinity wifi modem. My data usage is now 3x. I hit the 1TB in Dec and Jan. I unplug the Orbi in February and my usage went back to normal, which was less than 300mb. Does anyone know what is going on? Is there something I need to do with the Xfinity modem in my account? I really like this unit, but I may have no choice and try to return it and buy buy the xfinity extenders.