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Forum Discussion
Installing my Govee wireless system
I’m trying to set up my new Govee Wireless temperature humidity system in my home so I can monitor temperatures on my iPhone govee system does not work with the 5G connection how do I connect it to th...
Aredub wrote:
FYI, I tried following instructions in several threads on this community that say it's possible to disable or turn down the power on the 5ghz band. None of those work on an RBR50 with firmware V2.3.5.30.
Forgive me, but "does not work" is kind of thin on detail.
Do you mean that you can't find the controls? That you tried them and the 5GHz SSID didn't disappear? Something else?
You don't get this screen?
That is on the same firmware. Albeit an RBR40.
Yes, I have that screen. But even when I disable the 5 ghz SSID, my phone is still able to connect to that band (which has the same SSID). I.e., it appears that the Orbi is still broadcasting a 5 ghz signal and my phone is still using it. And the Govee app can only connect to a device that's connected at 2.4. Maybe there are steps I'm missing.
Aredub wrote:
it appears that the Orbi is still broadcasting a 5 ghz signal and my phone is still using it. And the Govee app can only connect to a device that's connected at 2.4. Maybe there are steps I'm missing.
The bit you may have missed is the instruction to tell your wifi client to forget the SSID from your Orbi router. (How you do that depends on your wifi device.)
You may even have to reboot the wifi client to make that change stick.
Then when you ask your wifi device to connect to the Orbi it will not see the 5 GHz SSID even though it is there.
Of course, if you have a wifi client that insists on connecting to devices with invisible SSIDs that will negate this strategy, which has worked for plenty of other people.
The 5 GHz SSID does not matter to the Govee device. If it cannot use it and it will not try to connect to it.
Thanks. I'll try forcing my phone to forget the 5 ghz SSID and see if I can get it to connect at 2.4.
michaelkenward wrote:
Aredub wrote:it appears that the Orbi is still broadcasting a 5 ghz signal and my phone is still using it. And the Govee app can only connect to a device that's connected at 2.4. Maybe there are steps I'm missing.
The bit you may have missed is the instruction to tell your wifi client to forget the SSID from your Orbi router. (How you do that depends on your wifi device.)
You may even have to reboot the wifi client to make that change stick.
Then when you ask your wifi device to connect to the Orbi it will not see the 5 GHz SSID even though it is there.
Of course, if you have a wifi client that insists on connecting to devices with invisible SSIDs that will negate this strategy, which has worked for plenty of other people.
The 5 GHz SSID does not matter to the Govee device. If it cannot use it and it will not try to connect to it.
And just to be clear: The problem isn't between the Govee gateway and the router. It's that the Govee app will only allow the Govee gateway to connect to a phone or tablet that's on a 2.4 ghz band. When my phone is connected at 5ghz the Govee gateway doesn't see it, and the only way to manage Govee devices is via that app.
Aredub wrote:
And just to be clear: The problem isn't between the Govee gateway and the router. It's that the Govee app will only allow the Govee gateway to connect to a phone or tablet that's on a 2.4 ghz band.
That's what I thought. It is a sure sign that Govee's engineers did a poor job when it designed its app.
Plenty of IoT makers realise that devices on 2.4 GHz and 5 GHz can be on the same network. That is what matters.
Yay, that worked. Here are the steps on my Orbi RBR50:
1) Log into orbilogin.com and go to Advanced/Advanced Wireless Settings
2) Under the heading Advanced Wireless Settings (5GHz 802.11a/n/ac) uncheck Enable SSID Broadcast
3) Tell my phone to forget the Orbi network and log in again
4) Follow the instructions Govee provided, using the Govee app.
5) Once the app says it has completed the process of connecting the controller and sensors to the network, re-enable the 5ghz SSID.
Thanks for all the help michaelkenward
michaelkenward wrote:
Aredub wrote:And just to be clear: The problem isn't between the Govee gateway and the router. It's that the Govee app will only allow the Govee gateway to connect to a phone or tablet that's on a 2.4 ghz band.
That's what I thought. It is a sure sign that Govee's engineers did a poor job when it designed its app.
Plenty of IoT makers realise that devices on 2.4 GHz and 5 GHz can be on the same network. That is what matters.
Aredub wrote:
Yay, that worked. Here are the steps on my Orbi RBR50:
1) Log into orbilogin.com and go to Advanced/Advanced Wireless Settings
2) Under the heading Advanced Wireless Settings (5GHz 802.11a/n/ac) uncheck Enable SSID Broadcast
3) Tell my phone to forget the Orbi network and log in again
4) Follow the instructions Govee provided, using the Govee app.
5) Once the app says it has completed the process of connecting the controller and sensors to the network, re-enable the 5ghz SSID.
Great feedback. Thanks for that.
Looks like Govee can go on the list of "sorted" IoT kit.
If you have any way of passing that back to Govee, it might help them to rescue other victims.
Thanks. I've passed it along to Govee and posted it as a review of Govee products on Amazon.
michaelkenward wrote:Great feedback. Thanks for that.
Looks like Govee can go on the list of "sorted" IoT kit.
If you have any way of passing that back to Govee, it might help them to rescue other victims.