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Forum Discussion
Insufficient bandwidth for streaming
I recently purchased a new home with a visio TV and was originally running on a rented WiFi router from spectrum at the new house and the orbi (RBR50 + RBS50) system at the old. No streaming bandwi...
This can be caused by a number of factors:
1. Is the Arris cable modem set in bridged mode? If it has wifi cabability, is the wifi switched off? If not and you can't change that please set Orbi in AP mode instead.
2. If your streaming device is attached to the satellite, then it can be caused by a bad backhaul conditions:
- Please check in "Attached Devices" that the satellites are connected by 5G and not 2.4G. Also check that your streaming device is using 5G or wired and not 2.4G
- Please make a wifi scan and check the channels that are being used by your backhaul and if there are neighbors using the same channels.
- The following parameters (marked in red bozes) can help improve your wireless backhaul:
- What type of wired devices do you have connected to Orbi? Do you have any mesh speakers (e.g. Sonos) wired to Orbi?
Thank you got your reply.
I’m working through the list. Most appreciated.
- My cable modem is wired, router handles all wireless
- parameter changes have been made, thank you.
- in reviewing my streaming devices, I see my tv is on a 2.4Ghz band, but I also do not see a way to force it to a 5Ghz band. I think 2.4 bs 5Ghz is my main issue ... but I do not understand how or if I can set this manually. In my nighthawk, I could select bands. How to do so in an Orbi?
Per the second post, I am also serving the TV with my sattellite, do I need to move the router closer to ensure the router on 5Ghz serves the television?
I’m in the process of downloading a WiFi analyzer and checking channels.
Thank you so far.
I’m working through the list. Most appreciated.
- My cable modem is wired, router handles all wireless
- parameter changes have been made, thank you.
- in reviewing my streaming devices, I see my tv is on a 2.4Ghz band, but I also do not see a way to force it to a 5Ghz band. I think 2.4 bs 5Ghz is my main issue ... but I do not understand how or if I can set this manually. In my nighthawk, I could select bands. How to do so in an Orbi?
Per the second post, I am also serving the TV with my sattellite, do I need to move the router closer to ensure the router on 5Ghz serves the television?
I’m in the process of downloading a WiFi analyzer and checking channels.
Thank you so far.
- Also, the router has a Wink 2 hub attached by wire.
HexHatch wrote:
...........
- in reviewing my streaming devices, I see my tv is on a 2.4Ghz band, but I also do not see a way to force it to a 5Ghz band. I think 2.4 bs 5Ghz is my main issue ... but I do not understand how or if I can set this manually. In my nighthawk, I could select bands. How to do so in an Orbi?
...........It's the TV -not Orbi- who decides which band to connect to. If there is no option to select the band in the TV then you can just try to either re-attach the TV to Orbi and hope that it will select 5GHz this time or restart the TV as was suggested by JoeCymru
If you don't have many other devices dependent on 2.4GHz you can also lower the power on the 2.4GHz band and this way give the TV no option but to select 5GHz. This can be done under >> ADVANCED >> Advanced Setup >> Wireless Settings >>. Worth a try!