Intermittent Failure on Orbi RBS20 and 2 RBS20 Satellites

I am 70 years old and have worked with computers my whole life, but I bought an ORBI 20 and two RBS20 Satellites for my 5000 Sq foot home and cannot get it to work without losing connections on 2.4 o...

FURRYe38

Guru - Experienced User

Dec 11, 2020

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

Has a power off for 1 minute then back on been performed since last update?

kpimichael

Aspirant

Dec 12, 2020

Thanks for reply.

Answers to questions you asked.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
The problem is not with the modem. It is rock solid and has no internet problems. I run a monitor on it so i know. The Orbi router always keeps an internet connection..i run a bridge off it to cat6 devices and..it does not drop...except maybe during a software upgrade. The problem is solely with wifi radio it seems.

What is the size of your home? Sq Ft? about 4000 sq feet plus porches and patios so about 5000. This was in my orginal post
What is the distance between the router and satellite(s)?

See my answer in the orginal post... but about 30 ft. between each device

What channels are you using? 6 & 48 You can see from the netspot pic that i do not have any interference from other homes.

Any Wifi Neighbors near by? 1 or 2 but i live 4 acres from the nearest one...and netspot pic shows minimal interference.

Try disabling the following and see:
IPv6 is disabled. I need diasy chain as i understand it because i do not have wired backhaul

Cannot set Coexistence to 40Mhz only because i have a mix of old and new devices. Have rebooted router and satellites more times than i can remember

I set to short preamble and tried. Did not seem to make a difference.

Set Short preamble instead of Long preamble modes.

Has a power off for 1 minute then back on been performed since last update? Yes

My Setup (Cable 900Mbps/50Mbps)>CM1200(LAG Enabled)>RBK853 v3.2.16.22(Router Mode)

Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111

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Intermittent Failure on Orbi RBS20 and 2 RBS20 Satellites