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Forum Discussion
Mikey94025
Sep 25, 2016Hero
Intermittent internet connectivity outage with Orbi?
I just installed my new Orbi router yesterday, replacing a Nighthawk R8500. I believe that overall wireless coverage has improved, though top-end performance is not quite as high (measured via fast....
- Sep 29, 2016
I read in the other "Ring Door Bell" thread that a customer had better results after disabling "Enable Implicit BEAMFORMING". So I tried that just to see what happens. It's probably too early to tell yet, but my 2 Nest cameras have only disconnected once in the past 2 days and I think that's because there was a power outage at my house today (I wasn't home and both cameras went out at the same time, something the intermittent outages haven't done).
tim618
Dec 17, 2016Initiate
i too have been pulling my hair out with my nest products and the orbi. I was going to get google wi-fi but they were sold out and i started reading reviews with the orbi and it seemed to have better peformance. I was using my wifi on my arris modem before. I have bridged it and setup the orbi and 1 satellite. It worked fine with everything for about 4 days with no disconnects, no issues.. Then the disconnects started happening with my nest cams (3 indoor, 2 outdoor ) on a 35/5 cable connection. I have updated the firmware to the latest V1.4.0.18. Still happening dozens of times per day. I have chatted for hours with nest support and they are replacing all 3 of my indoor cams to see if it will fix the issue as they said 1 of them was overheating. I saw this forum and have just disabled beam forming, so hopefully that is a workaround for me. At least I am getting newer nest indoor cams out of it. But i want all the features of this 400$ system to work! Thats why i paid for it. I have until 12/20 to return the orbi so I will test for a day or two and see if it makes a difference with the nest cams.NETGEAR get on the ball and fix this issue! You should play nice with one of the best camera systems out there as it is a wifi product!
- jewelrDec 26, 2016Initiate
I am having the same issue as well. Is there any updates on this?
- ForestDec 27, 2016Tutor
I have been using the Orbi for 3 weeks now and have generally been happy. I updated the software as soon as I was able to sync the hardware. The satellite unit was fairly difficult to manually update (because it wouldnt automatically update when selected) but I eventually was able to. With the experience I have listed below I would also like to note that I began the process with a new wireless network name and password which some have said has created another level of headache.
I have not disabled beamforming and have only had issues with 2 out of 4 of my Nest Cam's, none of my nest protects (Smoke alarms) and no problems with my Nest Thermostat. The cameras will jump off line for about 10 minutes 2-3 times a week with full wireless signal strength. I had to delete all Nest Products from the deleated and reloaded Nest App and then re-add them one by one like the initial installation process to get them to work with the new network. I also deleated my WEMO app and reloaded the switches and switched outlets one by one to adapt to the new network. They have had no issue at all in the last 3 weeks. I have a Ring doorbell system that I did the same thing with and it also has been working fine. I would add to anyone that is having difficulty with Nest, Wemo, or Ring that they all had an initial difficult time finding the new network. I read on Nest threads that the 5ghz band was the probelm area. What ever it was it took most of 3 hours to get the Nest products to recognize the new network and about an hour to get Ring and Wemo to recognize it the next morning.
Synopsis: Overall I am pleased and it is much faster than the old Netgear N600 we had running. My home is only 1500 sq. ft. with a detached garage and signal strength is no longer a problem. Comcast on the otherhand is a whole different beast!:)
- troybarwickDec 30, 2016Initiate
Just received today. Installed latest firmware and all of my Nest cams were dropping. Totally unsat! How can you not test your router with the Nest cams? Shame on Netgear!! I am returning this and will get Eero or Google.
- jewelrDec 30, 2016Initiate
I am thinking about going with Amplifi.
- GuytechDec 30, 2016Apprentice
Hi everyone. Sorry to see there is still so much frustration out there. I eventually found a temporary solution to my problem. Not ideal, but giving me the best of both worlds. I have a Synology router that I installed as router. It has excellent software and capabilities with an excellent mobile app. It's WiFi is not good, especially 5GHz. I set the Orbi up in AP mode and now I have great coverage and the functionality of the Synology! I have'nt had any issues yet. I hope this might help some of you until Netgear gets something better going.
- bsholbrookJan 01, 2017Apprentice
In advanced turn off beam forming and the nests will connect no issue. This is a known issue that you can find multiple posts on. Net gear is working on this already, that result lives the issue for time being.
- bsholbrookJan 01, 2017Apprentice
While I'm sure it's frustrating to those with issues, Here there is plenty of noise from more than 10 wifi networks that are viewable from surrounding neighbors and with more than 30 devices on home Orbi network we are not having any connectivity issues what so ever. I turned off beam fioming and Mu-Mimo are set the MTU (I think that's the setting) down from 2447 to 2446. We are heavy home automation, drop cam, nest, and iOS users with Multiple video streams and airplay activities being a norm over Christmas break. In the last week to ten days We have had no problems operating on .18 firmware.
I would like to turn those features on at some point, hopefully netgear can resolve