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Forum Discussion
intermittent internet dropouts RBK50
I have been suffering intermittant internet issues for a while now and i was hoping that the latest firmware update would have made a differnce but it hasn't :( here is a log from the last 3 days...
Has a factory reset and setup from scratch been performed since the FW was updated?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
I have not experienced any issue thus far. However mine was updated and a factory reset was performed and setup from scratch. Been online for about a day now.
Hi, I answered a number of your questions in my previous response??
I Havent completely reset the device since the latest firmware update 2 days ago but have done previously (this has been happening for some time now not just since the last fw update)
the device is in router mode
the issue is solely related to the wan connection I have a stable connection internally both via ethernet cable and also wireless so and also between devices connected on the satellite and the Router unit so its not a wireless or internal routing issue.
the only port that drops is the WAN one. its almost as if its suffering some form of buffer overload and then resetting itself.
However i cant seem to ascertain which logs can give me anything to support this.
Any ideas?
Thanks
Try a factory reset with the RBR.
Also I would power OFF the ISP modem for 1 minute as well. Then back ON with the ISP modem. Then setup the RBR...
Check that status of the WAN port to see the speed of the connection with the modem, should be 1000Mb, not 100Mb
Might have the ISP check the Modem logs for anything seen on there side during this time when the connection drops.