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Forum Discussion
Internet connected - ethernet works - wifi does not.
Have been going through the motions of trouble shooting for over a day now. Got the ORBI RBR50 set up along with 2 satellites. The set up was simple as predicted, both satellites gave me the blue l...
Well thats the other kicker, the ORBI app claims "the router is not supported by the ORBI app." Mind you, this is an orbi router and I downloaded the app from the scan code on the packaging lol.
But I've been able to set it up using my computer, so aside from that, why is the WiFi not being connected to the internet? And what other NETGEAR hardware is that NETGEAR GENIE recognizing? There is only one router (ORBI RBR50 and two ORBI satellites).
Yes, there appears to be a lot of confusion. When the Orbi was released, the Netgear Genie app did in fact support the product. However, this Spring Netgear decided that only the "new" Netgear Orbi app would work with Orbi. The discussion is the second item in the forum:
We recently heard from someone who purchased an Orbi from Costco that had two year old firmware in it. The scan code in your package may indeed have been for Netgear Genie, but that's not the app to use these days.
The screen shot shows a "WNDR3400v3", which is definitely not an Orbi. I have no idea where it is, but it is NOT the Orbi.
On the web interface of a computer wired to the router, what devices does it show as "Attached"?
