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bryanchuah17's avatar
bryanchuah17
Tutor
Sep 01, 2020

Internet connection disconnect intermittently for sometimes

My internet connection disconnect intermittently sometimes. It disconnected for 3 sec and will automatically connect to the internet soon. May I know how to fix this problem as it already been a long...
Mstrbig's avatar
Mstrbig
Master
Sep 01, 2020
bryanchuah17 wrote:

My internet connection disconnect intermittently sometimes. It disconnected for 3 sec and will automatically connect to the internet soon. May I know how to fix this problem as it already been a long time since I first use the mesh wifi on April this year.

Do you have just the one Orbi router or satellites as well? Is it the WIFI disconnecting or your Internet connection? How is your Orbi router connected to your ISP modem/router?

  • bryanchuah17's avatar
    bryanchuah17
    Tutor
    Sep 03, 2020
    I have one router with two satellite. WiFi disconnecting intermittent for sometimes. For example, when I’m watching any movies (it can be surfing website too) with any devices, it will cut off the WiFi connection for few seconds and connect back within 10sec.
    • Mstrbig's avatar
      Mstrbig
      Master
      Sep 03, 2020
      bryanchuah17 wrote:
      I have one router with two satellite. WiFi disconnecting intermittent for sometimes. For example, when I’m watching any movies (it can be surfing website too) with any devices, it will cut off the WiFi connection for few seconds and connect back within 10sec.

      Who is your ISP and what equipment. (modem, router, ONT), did they provide?
      What is the current firmware on your Orbi device?
      What device is your Orbi router connected to?
      Have you changed the network cable connected from the ISP device to your Orbi router?
      Are your satellites wired or wireless?

      • bryanchuah17's avatar
        bryanchuah17
        Tutor
        Sep 03, 2020
        My ISP is Malaysia ISP and they provided modem but the router I brought myself which is Orbi Mesh wifi. Previously I used the ISP provided router which is TP Link Archer C1200 but don’t have this type of internet issue. It only happened after I changed to Orbi.
        My current firmware Orbi device is 2.6.2.9.
        My device that connected to Orbi router are Apple devices like iPhone and iPad and desktop.
        Ques: Have you changed the network cable connected from the ISP device to your Orbi router? Yes, I’m using Orbi given network cable
        Are your satellites wired or wireless? Wired with switch but connect router with wireless