NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Internet Connection Drops - Re-Enabled by Testing or Renewing Ip
Hey All - I get disconnected from the internet (sometimes multiple times) daily and have noticed that if go to Home > Internet > Test OR Advanced Home > Connection Status > Renew, I will generally ge...
user_error wrote:Hey All - I get disconnected from the internet (sometimes multiple times) daily and have noticed that if go to Home > Internet > Test OR Advanced Home > Connection Status > Renew, I will generally get internet connection back almost immediately. I always stay connected to WiFi and will even refresh the Router home pages a few times to see if it tells me I'm not getting an IP (Frontier), but the IP (and status page) are good, yet no internet unless I do one of the above.
I've had this problem for a while now and kept hoping that FW updates were going to resolve it, but have seen at least three updates and the problem persists. As you other 'Home Network Customer Service Managers' (aka dads or moms) know, I get to hear all the family member's complaints every time this happens and how our internet sucks. I've been babysitting this thing long enough and am ready to either find the root cause or roll back to my previous router.
Thanks in advance for your assistance!
###
What Firmware is currently loaded?
V2.3.1.60
Has a factory reset and setup from scratch been performed since last FW update? Power OFF The ISP modem for 30 seconds then back on then walk thru the setup wizard after doing a factory reset?
What is the Mfr and model# of the ISP modem the router is connected too?
zyxel hla 3000 (Frontier FiOS)
I presume no built in router with this unit?
Swap out LAN cable between the FIOS unit and RBR?
Is the Orbi system operating in Router or AP mode?router
How many satellites do you have?
1
What is the size of your home? Sq Ft?
3100
What is the distance between the router and satellite(s)?
approx 40' - 50'
What channels are you using?
2.4 = tried 1, 2, 3 and 5 = 48Channels 1, 6 and 11 are only recommended channels to use on 2.4Ghz.
Any Wifi Neighbors near by?
currently see 2 others, but think that can be up to 5?
Does both wireless and wired connection loose access to the internet when this happens?
I thought I would provide an update on my issues (frequent internet disconnection that forced me to "release/renew" in order to re-establish service).
We recently moved into a new home, 1 mile away from our old one. Same ISP (Frontier), same ORBI equipment. The problem is now solved. It appeared to be the ONT in the old house that was outdated and needed to be replaced. The new Frontier install came with the latest equipment in the garage and what's more, the tech stated that he was familiar with the issue at that he had heard the complaint before, and replacing the ONT solved the issue.
So there you have it. We've been in the new house now for about 10 days and not one disconnect. In the old house, I'd have had 2 or 3 a day.
I hope this helps.
Glad they were able to figure it out. Thanks for letting us know the experiences.
Ghost71 wrote:I thought I would provide an update on my issues (frequent internet disconnection that forced me to "release/renew" in order to re-establish service).
We recently moved into a new home, 1 mile away from our old one. Same ISP (Frontier), same ORBI equipment. The problem is now solved. It appeared to be the ONT in the old house that was outdated and needed to be replaced. The new Frontier install came with the latest equipment in the garage and what's more, the tech stated that he was familiar with the issue at that he had heard the complaint before, and replacing the ONT solved the issue.
So there you have it. We've been in the new house now for about 10 days and not one disconnect. In the old house, I'd have had 2 or 3 a day.
I hope this helps.
Unfortunately, the issue has returned. Its been back for about a month, I've just not had the time to deal with it. Originally I thought we might have solved it by moving to the new home and having Frontier update the equipment but now I'm thinking the issue just didn't surface while I was home and I didn't notice it. Now I'm back to random disconnects that resolve themselves one of two ways:
1. Logging in to renew the IP lease manually through the admin portal
2. Waiting approximately 15 to 20 minutes for the router to renew the lease on its own.
The Orbi was completely replaced by Netgear to see if the old one was defective. It still occurs. I've tried all the settings changes on this forum that were suggested. I've even bought a new house (not as a result of the Orbi issue, obviously) and the issue continues. At this point, I'm not wasting any more time on the issue. I love the Orbi and Netgear was great about reaching out to resolve the issue, but there has been no resolution and I just want to move on to a different router at this point.
Best of luck.