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Forum Discussion
Internet Connection Drops - Re-Enabled by Testing or Renewing Ip
Hey All - I get disconnected from the internet (sometimes multiple times) daily and have noticed that if go to Home > Internet > Test OR Advanced Home > Connection Status > Renew, I will generally ge...
I thought I would provide an update on my issues (frequent internet disconnection that forced me to "release/renew" in order to re-establish service).
We recently moved into a new home, 1 mile away from our old one. Same ISP (Frontier), same ORBI equipment. The problem is now solved. It appeared to be the ONT in the old house that was outdated and needed to be replaced. The new Frontier install came with the latest equipment in the garage and what's more, the tech stated that he was familiar with the issue at that he had heard the complaint before, and replacing the ONT solved the issue.
So there you have it. We've been in the new house now for about 10 days and not one disconnect. In the old house, I'd have had 2 or 3 a day.
I hope this helps.
Glad they were able to figure it out. Thanks for letting us know the experiences.
Ghost71 wrote:I thought I would provide an update on my issues (frequent internet disconnection that forced me to "release/renew" in order to re-establish service).
We recently moved into a new home, 1 mile away from our old one. Same ISP (Frontier), same ORBI equipment. The problem is now solved. It appeared to be the ONT in the old house that was outdated and needed to be replaced. The new Frontier install came with the latest equipment in the garage and what's more, the tech stated that he was familiar with the issue at that he had heard the complaint before, and replacing the ONT solved the issue.
So there you have it. We've been in the new house now for about 10 days and not one disconnect. In the old house, I'd have had 2 or 3 a day.
I hope this helps.