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Forum Discussion
Internet Connection Drops - Re-Enabled by Testing or Renewing Ip
Hey All - I get disconnected from the internet (sometimes multiple times) daily and have noticed that if go to Home > Internet > Test OR Advanced Home > Connection Status > Renew, I will generally ge...
I thought I would provide an update on my issues (frequent internet disconnection that forced me to "release/renew" in order to re-establish service).
We recently moved into a new home, 1 mile away from our old one. Same ISP (Frontier), same ORBI equipment. The problem is now solved. It appeared to be the ONT in the old house that was outdated and needed to be replaced. The new Frontier install came with the latest equipment in the garage and what's more, the tech stated that he was familiar with the issue at that he had heard the complaint before, and replacing the ONT solved the issue.
So there you have it. We've been in the new house now for about 10 days and not one disconnect. In the old house, I'd have had 2 or 3 a day.
I hope this helps.
Glad they were able to figure it out. Thanks for letting us know the experiences.
Ghost71 wrote:I thought I would provide an update on my issues (frequent internet disconnection that forced me to "release/renew" in order to re-establish service).
We recently moved into a new home, 1 mile away from our old one. Same ISP (Frontier), same ORBI equipment. The problem is now solved. It appeared to be the ONT in the old house that was outdated and needed to be replaced. The new Frontier install came with the latest equipment in the garage and what's more, the tech stated that he was familiar with the issue at that he had heard the complaint before, and replacing the ONT solved the issue.
So there you have it. We've been in the new house now for about 10 days and not one disconnect. In the old house, I'd have had 2 or 3 a day.
I hope this helps.
Unfortunately, the issue has returned. Its been back for about a month, I've just not had the time to deal with it. Originally I thought we might have solved it by moving to the new home and having Frontier update the equipment but now I'm thinking the issue just didn't surface while I was home and I didn't notice it. Now I'm back to random disconnects that resolve themselves one of two ways:
1. Logging in to renew the IP lease manually through the admin portal
2. Waiting approximately 15 to 20 minutes for the router to renew the lease on its own.
The Orbi was completely replaced by Netgear to see if the old one was defective. It still occurs. I've tried all the settings changes on this forum that were suggested. I've even bought a new house (not as a result of the Orbi issue, obviously) and the issue continues. At this point, I'm not wasting any more time on the issue. I love the Orbi and Netgear was great about reaching out to resolve the issue, but there has been no resolution and I just want to move on to a different router at this point.
Best of luck.
- I also have Frontier and have this exact same issue. ORBI shows internet offline. I can log into the app and test internet and it shows perfect 100 down and 120 up. 5ms pings. Yet router stays offline and only resolves if I reboot. This happens a couple times a night. Ironically, it seems to happen in the evenings only.
I’ve had this a week and have never had internet issues prior. I need the ORBI in router mode for parental controls or it is not worth me having it. It is way faster than the FiOS quantum router we had set up prior.
Quantum Router set to Bridge mode. Coax internet from ONT. ORBI latest firmware. Very frustrated at this point. I will try the telnet adjustments. Also going to try to convert to Ethernet from ONT when I can.
I’d prefer an ORBI firmware fix. And soon.What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Try Ethernet from ONT.
FW updates seem to come out between 6-9 months. Depending. No is ever "soon".
pwhfmtx wrote:
I also have Frontier and have this exact same issue. ORBI shows internet offline. I can log into the app and test internet and it shows perfect 100 down and 120 up. 5ms pings. Yet router stays offline and only resolves if I reboot. This happens a couple times a night. Ironically, it seems to happen in the evenings only.
I’ve had this a week and have never had internet issues prior. I need the ORBI in router mode for parental controls or it is not worth me having it. It is way faster than the FiOS quantum router we had set up prior.
Quantum Router set to Bridge mode. Coax internet from ONT. ORBI latest firmware. Very frustrated at this point. I will try the telnet adjustments. Also going to try to convert to Ethernet from ONT when I can.
I’d prefer an ORBI firmware fix. And soon.