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Forum Discussion
Internet Connection Drops - Re-Enabled by Testing or Renewing Ip
Hey All - I get disconnected from the internet (sometimes multiple times) daily and have noticed that if go to Home > Internet > Test OR Advanced Home > Connection Status > Renew, I will generally ge...
user_error wrote:
Hey All - I get disconnected from the internet (sometimes multiple times) daily and have noticed that if go to Home > Internet > Test OR Advanced Home > Connection Status > Renew, I will generally get internet connection back almost immediately. I always stay connected to WiFi and will even refresh the Router home pages a few times to see if it tells me I'm not getting an IP (Frontier), but the IP (and status page) are good, yet no internet unless I do one of the above.
I've had this problem for a while now and kept hoping that FW updates were going to resolve it, but have seen at least three updates and the problem persists. As you other 'Home Network Customer Service Managers' (aka dads or moms) know, I get to hear all the family member's complaints every time this happens and how our internet sucks. I've been babysitting this thing long enough and am ready to either find the root cause or roll back to my previous router.
Thanks in advance for your assistance!
###
What Firmware is currently loaded?
V2.3.1.60
What is the Mfr and model# of the ISP modem the router is connected too?
zyxel hla 3000 (Frontier FiOS)
Is the Orbi system operating in Router or AP mode?router
How many satellites do you have?
1
What is the size of your home? Sq Ft?
3100
What is the distance between the router and satellite(s)?
approx 40' - 50'
What channels are you using?
2.4 = tried 1, 2, 3 and 5 = 48
Any Wifi Neighbors near by?
currently see 2 others, but think that can be up to 5? aboutallpetI also need this help. any solution
jini55 wrote:
user_error
I've had this problem for a while now and kept hoping that FW updates were going to resolve it, but have seen at least three updates and the problem persists. As you other 'Home Network Customer Service Managers' (aka dads or moms) know, I get to hear all the family member's complaints every time this happens and how our internet sucks. I've been babysitting this thing long enough and am ready to either find the root cause or roll back to my previous router.
Thanks in advance for your assistance!
###
What Firmware is currently loaded?
V2.3.1.60
What is the Mfr and model# of the ISP modem the router is connected too?
zyxel hla 3000 (Frontier FiOS)
Is the Orbi system operating in Router or AP mode?router
How many satellites do you have?
1
What is the size of your home? Sq Ft?
3100
What is the distance between the router and satellite(s)?
approx 40' - 50'
What channels are you using?
2.4 = tried 1, 2, 3 and 5 = 48
Any Wifi Neighbors near by?
currently see 2 others, but think that can be up to 5? aboutallpetI also need this help. any solution
Every help is appreciated
