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Forum Discussion
Internet Connection Issues with RBK50
I just bought a Orbi RBR50+RBS50 combination to replace a nighthawk router I was using. I bought it since my nighthawk was 10 years old, was gettting flacky and had to be restarted daily, it seemed ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Has the ISP modem been powered OFF for 1 minute then back ON along with the RBR?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
What Firmware version is currently loaded? 1.4.0.18
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Hitron E31N2V1 Cable Modem
Is the Orbi system operating in Router or AP mode? Router
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
It is a bit over, about 36 feet. But indicates a strong signal between the satellite and the router
Has the ISP modem been powered OFF for 1 minute then back ON along with the RBR?
Not this last time, but i did last night. I'll try to do that again shortly.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many? Auto (I think it using canel 1), and 48 for 5Gh. I see 4 other wifi ssids which must be my neighbors.
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
I see beamforming and MIMO under Advanced Setup/Wireles Settings, but do not see WMM. Ah WMM is under Qos settings and is alrady enabled.
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
I do not see Armor, circle options on the router pages. I am trying Coexitence off, IPv6 was already disabled. Nopt sure where Daisy Chain or Fast Roaming or the Preamble moddes are.
For now, I turned on beamforming, MMO, WMM was alreadyon, 20/40 Coexistance is off, ipv6 was already disabled. I'll see hopefully this helps.
Thanks
Chris
So I upgarded to the newest firmware, 2.5.1.32 on both satellite and router. Took a bit of a trip to get the router up to the new version, had to upgrade to a couple old versions first. Would have been nice if netgear had full instructions on what versions you have to update on the path to the latest. But I am now there.
So far, feels good, hoping tomorrow will be a good day and I will not see any disconnects. Keeping my fingers crossed.
Chris
Yes, v74 and v212 are key on the RBR. I think you can go directly from old to new on the RBS.
I would recommend a factory reset if you notice anything. However see how it goes for now. I haven't updated yet. I'm still on v16.
Keep us posted.
Well, I was hopefull, was ok for most of the morning, but it is back. I no longer get the magenta glow on the router, but everything, wired and wifi lock up for a few seconds to a minute or so. Sucks when it is right in the middle of a businss call. Kind of need dependeable internet. A bit shocking to see all the same messages on this board.
Anyway I am currently at:
Firmware: 2.5.1.32 on Router and Satellite
I did turn circle and Armor on, I guess I can turn them back off, but I do not think this has any effect as it was happening when they were off.
WMM is enabled on 2G and 5G, Disabled 20/40 Mhz Coexistance on 2G, Preamble is Automatic, 100% transmit power. I do have Daisy Chan on but I just have a single satellite, so I tured it off since I do not need it on anyway. Beamforming and MU-MIMO are turned on, Fast Roaming is turned off
In Router mode, Remote Management off, ipV6 off
2.4 is Automatic, 6Ghx is Channel 48 WPA2-PSK, Guest Network on
Chris